This is a contract from Ryan Homes specifying terms for a repair to a home under warranty. Their construction errors caused water intrusion, and slow (or denial) of customer service caused the errors to become a mold problem. It took several months for the homeowner to arrive at any agreement for a need for repairs with Ryan Homes, and Ryan Homes customer service appeared adversarial to both finding problems and any appropriate repair solutions.  

Consequently, the homeowner hired their own service personnel. Ryan Homes customer service continuously denied water intrusion had caused any damages, and stated that the 99% of the time, water damage of drywall doesn't cause mold. Ryan Homes also denied any need for mold testing, and refused to support it in spite of negative health symptoms displayed by the owner, and obvious high risk conditions water intrusion caused. The homeowner was experiencing symptoms of mold exposure, with known mold allergies, and had testing done independently that found elevated levels of mold indoors in rooms water damage had occurred.

While the contract (below) finally shows Ryan Homes agreed to the needed repairs that the homeowner had to prove were needed before Ryan Homes would acknowledge them, in exchange for those repairs, the home owner was expected to sign a contract to serve as a blanket waiver and release of all liability against Ryan Homes. Ryan Homes also sought to ban any disclosure there were ever damages from Ryan Homes negligent work and non-disclosure that any damages from negligent work were repaired.

IMO, this sort of dealing with Ryan Homes creates a false image of exemplary customer service and quality, because of a service policy that tends to hide any data that would prove otherwise. This contract was not signed or accepted by the homeowner. Nothing on this site should be construed to recommend or endorse any mold remediation company.